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It is important for us to improve our customer service, so let us know about your experience with Fonua Ola – whether it is positive or negative, every bit helps us to improve.
Please be advised that Fonua Ola will not accept or respond to any complaint in relation to any of our services that is racist or otherwise derogatory or contains abuse or threats against the organisation or staff member(s).
If you would like to make a formal complaint, please use our contact form.
Otahuhu Office
Address
32 Station Road, OTAHUHU, Auckland 1062
Contact
0800 436 682
Opening Hours
Mon - Fri
8:30 am – 5:00 pm
Manukau Office
Address
7/20 Lambie Drive, Manukau
Contact
(09) 953 1654
Opening Hours
Mon - Fri
8:30 am – 5:00 pm
Mount Albert Office
Address
8 Hendon Avenue,
Mount Albert
Contact
(09) 828 4307
Opening Hours
Mon - Fri
8:30 am – 5:00 pm
After Hours Support
Emergencies - Dial 111
Ask for Fire, Police or Ambulance
(If it’s not safe to talk you will be asked to Press 55 if on a
mobile and on a landline to Press any button)
Need to Talk - 1737
(A free service if you’re feeling down, anxious or overwhelmed)
Depression Helpline - 0800 111 757 or Text 4202
Victim Support - 0800 842 846
(Free support for people affected by crime, trauma, and suicide).
Lifeline – 0800 543 354 or Text 4357
(Free community help and suicide crisis line)
Rape Crisis – 0800 472 496
Healthline – 0800 611 116 (Free general health advice)
Covid 19 Health Advice – 0800 358 5453
Youthline - 0800 376 633