Here you'll find answers to some of the most frequently asked questions. For more information please contact us.
How do I access Fonua Ola services?
Fonua Ola services are available for the local community
This can be via:
Directly by contacting us and making an appointment
Referral from Oranga Tamariki
Referral from School Staff
Referral from Hospital Social Workers and staff
Referral from the New Zealand Police
Referral from your Community Leader such as a Pastor from a local church
Referral from other Community Organisations
Are your services voluntary?
Fonua Ola services are voluntary. If you are referred to us by another organisation such as CYF's or the New Zealand Police, and you do not wish to participate in Fonua Ola services, then you have the right to decline our services. When you first meet with a Fonua Ola worker, you will be asked to complete a consent form acknowledging that you wish to participate in Fonua Ola services. You have the right to end your participation in our service at any time.
How much do your services cost?
Fonua Ola services are 100% free. They are fully funded through the Ministry of Social Development.
Will my privacy be respected?
We believe in providing a confidential, respectful service built on trust and understanding. Our main priority is to ensure that you and your family are safe, and we will respect your privacy and keep all information discussed confidential provided that we are satisfied that you and your family are safe.
How can you respect my culture and beliefs?
Fonua Ola staff come from different Pacific backgrounds including Tongan, Samoan, Maori and Cook Islands. We will respect you by speaking your language and respecting your beliefs while we provide a quality and professional service that puts you and your family first. Our first priority is always your safety, and we will always treat you with dignity, respect and understanding.
Once I am referred to Fonua Ola, what can I expect?
Once you are referred to Fonua Ola, we will make contact with you within a timely manner, by phone, text or a home visit. We will then meet with you and complete an initial assessment of your needs, after which we will develop a Family Action Plan (FAP) with you. We will then work with you to implement the FAP, with ongoing monitoring, review, evaluation of the FAP. After 3 – 6 months of working with you we will determine whether goals of the FAP have been reviewed, and either close your case or reevaluate and develop a new FAP.
Here at Fonua Ola, we value the experiences our clients have with our team. Feedback on our services is always encouraged as it provides the opportunity for our organisation to stay consistent with our duty and care.
If you have concerns and would like to make a complaint please email to the Executive Administrator to
Please note: we are happy to conduct this process in a confidential manner and only disclose what you feel comfortable with.