Building Financial Capability(BFC and BFC plus)
This service replaces what was called Budgeting previously. It delivers One to One Financial Mentoring and MoneyMates peer-led group support. For customers who are experiencing financial hardship, to enable them to become more financially capable, gain control over their economic lives and make long-term change. Mentoring supports and empowers customers to identify their aspirations and develop a strength-based financial plan. MoneyMates enables customers to talk about and de-stigmatize financial hardship while learning from others.